Green Deal

Introduced in 2013, it was heralded as the biggest programme of housing improvement since the second world war.

As a government-backed scheme, it was set up to provide loans to households to facilitate energy efficiency improvements.

The Green Deal loans gave a source of finance that differed significantly from bank loans or other forms of credit. Rather than the outstanding loan debt being placed on the homeowner or householder, it was placed upon the property and designed to be recouped through future energy bills.

An energy assessment to clarify what energy saving measures were appropriate for the property was required in order to access the funding.

As a safeguard against high energy bills, it was implemented in a way that the loan repayments should never exceed the savings in energy provided by the improvements.

These improvements included such items as new boilers, double glazing, solid wall insulation and solar panels.

The Green Deal loans carried with them interest rates ranging from 7.9% to 10.3% and the loans were intended to spread repayment over 10 to 25 years. There was a one-off loan set up fee of £63 and a £20 annual finance fee.

Following its introduction, the government expected that The Green Deal would be extremely popular. Britain’s housing stock was regarded as the worst in Europe in terms of energy efficiency. And although newer properties were being built with a greater emphasis on incorporating energy efficiency measures, older housing had insulation and heating systems that were woefully inadequate.

Rising energy costs and unstable world economies meant that Britain had to do something to use fuel more efficiently. Rather than address the issues that were compounding rising energy costs, the government sought to push the burden of improving poor housing onto the energy consumer.

However, problems started to arise. Getting an initial energy assessment took time and waiting lists developed. There was confusion in relation to who was authorised to carry out the improvement measures, and how the energy companies could also act as repayment collection agents.

Unscrupulous installers came onto the scene, carrying out improvements prior to assessments, getting householders to pay up front with the promise of obtaining later Green Deal funding.

However, perhaps the biggest concern of most potential Green Deal householders was the fact that although the home improvement measures might see their energy usage fall, it would be many years before they started saving money.

Another problem was that energy usage varied between families due to their own particular behaviours. Perhaps the best way of saving energy was for householders to look at the way they were using energy. As a result, many energy users simply modified their energy usage, cutting back to reduce bills. This of course was and still is, a problem for energy suppliers whose profits started to be affected.

A final problem was that many householders felt that although having an energy efficient home might attract a buyer in the future, having the burden of efficiency measure repayments collected on future bills by a new homeowner might not do.

Faced with disappointing take-up, the Government took the decision to effectively scrap the scheme. In July 2015.

The National Audit Office conducted an independent audit. Its findings, published in April 2016, revealed the Green Deal loan scheme only funded 1% of energy efficient measures. It also found that the scheme saved only negligible amounts of CO2 and that households did not see these loans as an attractive proposition.

It also found that the scheme cost British taxpayers nearly £400m and did not deliver energy or carbon savings.

The few people that did enter the scheme are left with the legacy of outstanding loans continually being collected through their energy bills. Initially, the loans carried penalties for early settlement of the debt.

In May 2014, the Green Deal Finance Company announced that it was cancelling early repayment fees for new loans. For those who entered the scheme prior to that, the loans can be paid off, but will occur a fee if the loan was for a sum greater than £8000 and over more than a 15 yr period. Loans of less than £8000 and for less than 15 yrs do not incur early repayment fees.

Following the decision to close the scheme, the Energy Secretary, Amber Rudd, said she was seeking funding for a new scheme for energy efficiency funding in Autumn 2015. This was then postponed until early this year. That has now been postponed until 2017 at the earliest.

With the prospect of any future energy efficiency projects aimed at homeowners looking doubtful, it is unlikely that those who are able to pay upfront for improvements are likely to be concerned. For those seeking finance, there are many deals that offer a far better package than the Green Deal did with all its complexities.

It may be that with rising concern about the plight of those living in fuel poverty, the Government will continue to focus its projects solely in favour of them.

Combi Boiler. System Drainage.

Occasionally it may be necessary to drain down a combi boiler and central heating system. This may be to facilitate maintenance procedures, cleaning the system or the addition of extra radiators.

The process is relatively simple, but prior to attempting to drain a system, it is advisable to ensure that the person carrying out the draining also knows how to re-fill, add inhibitor and pressurise the system once the work has been carried out.

The method of pressurising of a combi boiler system varies between model and manufacturer. Instructions for pressurising may be found in the boiler user’s manual.

It is important to note that if the actual boiler requires draining, this must only be carried out by a competent person. Draining a combi boiler system does not involve draining the internal part of the boiler.

Before draining the combi boiler system it is important to ensure that the mains electricity supply to the boiler and any system programmers are turned off. This is to prevent the boiler operating with an empty system, which could seriously damage the boiler.

It is not necessary to turn off the mains water supply when draining a combi boiler system.

To drain the central heating system, first, locate the drain tap. This will be on the ground floor or the lowest point of the system. Occasionally it will be conveniently located at the end of a leg of pipe leading from a radiator to the outside of the property. If not, a length of hose will need to be attached to the spigot and run to the outside of the property or to a ground level drain entrance.

With the drain tap opened, water should start to flow out of the system. This flow will need to be supported by opening up the bleed valves on all the radiators attached to the system, starting at the top of the property or the radiator furthest from the drainage tap. Air entering the system will replace the vacating central heating fluid.

With the system drained, now is a good time to flush through the central heating system to remove debris. This is best accomplished by engaging the services of a specialist company, however, some sludge and debris can be removed by operating the refilling device to allow water to flow through and out of the system. It will be necessary to close off the radiator bleed valves to facilitate the flushing through of upstairs radiators.

Once any maintenance work has been accomplished, the system can be refilled and pressurised.

Firstly, the drain tap should be closed off. It is then essential to go round all the radiators and close off the bleed valves using the radiator bleed key.

At this point, it is essential to add an inhibitor solution into the system. A good way to do this is to locate the plug at the top of one radiator. This plug will be at the opposite end to the bleed valve. Removing this screw threaded plug will reveal an opening into which the required amount of inhibitor can be added using a funnel or open-ended tube.

The correct amount of inhibitor required by the system can be calculated by using the information supplied with the inhibitor.
Do not forget to replace and firmly tighten the radiator plug after adding the inhibitor.

Water should now be allowed back into the system using the filling loop or the refilling device appropriate to the particular boiler. This may be a key type facility, which operates an internal valve system within the boiler.

As water re-enters the system, the pressure gauge on the boiler should start to register an increase in system pressure. If it does not, immediately close off the filling loop and check the entire central heating system for any leaks. It may be found that a bleed valve on a radiator has not been closed off correctly or some new work on the system is leaking.

When the pressure indicator on the boiler reads one bar, the filling loop should be turned off and all the radiators bled to remove trapped air in the system. The bleed valves on the radiators should be bled from the nearest radiator to the boiler along and up to the radiators upstairs, or the furthest from the boiler. It will be necessary to return to the boiler filling loop and re-fill the system after bleeding the air from each radiator.

With all the air removed from the system, the filling loop should be operated to pressurise the system up to the manufacturer’s recommended cold pressure operating level. This is usually between 0.5 and 1.5 bar.

Once the correct pressure is reached, the boiler power, the programmers, and the timers can be turned back on.

The boiler and central heating should now operate correctly. Any banging or loud gurgling sounds will indicate that air is still trapped within the system, as will any radiators that are hot at the base but cold at the top.

To remedy these situations, the radiators will need further bleeding to remove the trapped air.

To clean a combi boiler system, the process is similar to that described above.

First, drain down the system. Flush through with clean water. Refill with water and a suitable cleaning fluid such as Fernox. Re-pressurise the system and run for 48 hours. Drain down the system again. Flush through with clean water and refill the system with inhibitor. Finally, re-pressurise the system.

Before undertaking any DIY work on a combi boiler central heating system, it is advisable to check that the work will not invalidate any warranty on the boiler that might be in place.

DIY Plumbing and Pollution

One of the greatest eureka moments in human history was the discovery that many diseases were contracted by people drinking contaminated water supplies.

These horrible diseases plagued our early towns and cities and were compounded by the lack of sanitation and the fact that human activity created waste compounds that were not being correctly disposed of. Blood and waste products from animal slaughter, toxins and heavy metals produced by manufacturing processes and the faecal and food waste products from human habitation trickled through open street troughs and into the nearest river or watercourse. These same watercourses provided much of the drinking water the inhabitants who could not afford cheap ale were forced to drink.

Life expectancy was short and early childhood mortality was the norm.

Today, things are much different. Sewage and other foul water wastes are carefully directed along dedicated pipe networks to vast treatment plants. Here they are carefully treated to clean out most of the harmful components before they are allowed to enter streams, rivers and oceans.

Surface water from roofs and other surfaces are kept separate and, because of their relative cleanliness, directed straight into streams and other watercourses where they become diluted and rendered harmless.

All very notable and efficient. Or is it?

Unfortunately, too much material that should be sent into the sewage system for treatment is currently being wrongly directed into the surface water system. Although not entirely the cause of the problem, much of the blame is being placed at the door of over enthusiastic DIY operatives who incompetently plumb appliance’s wastewater discharge pipes into the wrong drain. Dishwashers, washing machines, baths and sinks, even toilets can inadvertently have their waste flushed into the wrong pipe.

This rise in DIY activity is believed to be one of the contributing factors. The proliferation of daytime TV DIY and house renovation programmes seems to have spurred an increase in inexperienced householders keen to save money by carrying out their own installations and home improvement work. This, coupled with the recession, which has deterred people from moving house and motivated them to alternatively embark on home improvement projects instead, has compounded the problem.

Today, the ease at which DIY appliances, fittings and other components and tools can be sourced, and the relatively cheap price of these items, has made DIY a leisure activity for many.

The recession has also meant that affording the services of qualified trades people has become increasingly beyond the financial means of many householders.

As a result, more and more effluent and other toxic substances are finding their way into the wrong drains and subsequently directly into the natural water systems.

DEFRA predicts that by 2017, over half a million properties in the UK will have misconnected and technically illegal drainage connections installed. Currently, in some areas, one in five households is known to have incorrectly plumbed drainage systems.

The damage caused to the environment is substantial. The decomposing material in rivers and seas removes oxygen from the water. This suffocates fish and encourages eutrophication, or the proliferation of algae, which forms dense blankets on water surfaces cutting out sunlight. Salmon, perch, pike and trout all succumb to this unnatural imbalance created by the disruption of normal environmental processes.

Toxic chemicals can cause undesirable mutations in wildlife. The endocrine disrupters released from contraceptive pills and flushed directly into clean watercourses can cause gender alterations in fish and other aquatic life.

However, not all problems are caused by hapless DIY operatives.

Too often toxic materials are deliberately discarded into drains, particularly street drains. Oil, antifreeze, and other motoring products are often flushed directly into them by inconsiderate vehicle owners.

The increase in the construction of external hardcover surfaces prevents natural drainage and following a rain downpour, water, and the debris collected on these surface gushes into storm drains, causing considerable pollution.

Not only is a polluted water course unattractive, the smell of decomposing organic material coupled with the myriad of unexpected chemical reactions that may occur can be quite unpleasant for neighbouring households.

So concerned are various environmental groups about this growing problem, that many are now monitoring watercourses to detect sewage contamination. Dyes can be added to pipe networks to discover the origins of contamination points.

Fly populations that inhabit waterside environments are being monitored to detect alterations in normal populations caused by trace contaminants. When detected, the Environment Agency is informed. The Agency is then obliged to carry out further investigations to try to determine the source of the problem before it becomes a serious issue.

The government has also set up the Connect Right campaign. This body provides information and advice to homeowners and developers about connecting appliances to the correct drainage system. It also provides links to accredited Water Safe plumbing engineers. These plumbers and fitters have the relevant experience and the technical understanding of environmental issues to ensure that any work is correctly undertaken.

Homeowners with older properties are also recommended to have their drainage systems regularly checked to ensure correct operation. Deterioration of older pipe-work can cause seepage of contaminants into the wider environment causing harm to wildlife and human populations alike.

For homeowners and DIY enthusiasts, taking care to ensure that drainage systems are correctly identified prior to embarking on installations will help to reduce the problems associated with incorrect connection issues.

Where any plumbing work lies beyond the scope or experience of the householder, employing a professional and competent plumber will ensure that our natural habitats remain as unaffected by human activity as is possible.

Hot Water Airlocks in Indirect Systems


Air trapped in the water supply pipework can cause homeowners considerable inconvenience, particularly when it becomes a recurrent problem. Central heating airlocks are generally easy to resolve and may simply require the bleeding of radiators.

When the air becomes trapped in the domestic hot water supply, dealing with it can become a little more complex.

The presence of low pressure at a hot water outlet may be caused by a number of problems. If the problem seems to be restricted to one outlet, it may be worth checking to see whether a filter is incorporated in the tap or device. Filters in tap fittings occasionally become blocked with limescale and other debris or mineral deposits. The filters can be removed and cleaned.

In old hot taps, damaged washers or excessive wear and tear can lead to flow problems. Older taps are better replaced with newer ones.

Internal filters in shower devices, particularly electric ones, are a specialist task and should be serviced by a competent person.

Where low hot water pressure occurs frequently, with or without air locking problems, it is important to check whether the mains supply to the water storage tank in the loft is sufficient. It might also be necessary to check the tank’s capacity to ensure it is sufficient to meet demand. Where water flows out of the tank faster than it can be replaced, the potential for air to enter the system is greatly increased.

Blockages can also occur in ball valves that restrict the flow of mains water into the tank. To check mains pressure at the ball valve, place a finger over the valve outlet and press down the ball cock. It will be impossible to prevent good mains pressure water from escaping around a finger. A blocked valve should be cleaned.

Airlocks may also occur if a storage tank runs dry when the mains water supply is interrupted, for instance due to a provider carrying out maintenance work on their system.

Where the mains supply is sufficient and yet all the hot taps are experiencing low or non-existent flow rates, an airlock in the system is the likely cause.

There are a number of ways to try to remove an airlock. If the mains water supply is delivered by a single cold-water tap at the kitchen sink, it is possible to firmly attach a length of hose from the spout of the cold tap to the spout of the hot tap. With the hot tap turned on, the cold tap should be gradually opened. Cold water at mains pressure will flow into the hot water system forcing any air through the system and back into the cold-water storage tank in the loft. The cold water should only need to flow for a few seconds to clear the pipes.

If the tap at the sink is a mixer type, it may be possible to cover the outlet spout with one hand. Then, with the other hand turn on the hot tap followed by the cold tap. Water will be forced from the cold into the hot tap completing the process outlined in the above method. A short length of hosepipe firmly attached to the spout and with both taps open can offer an alternative to using a hand. With the cold water flowing, tightly nip the hosepipe. This will force cold water into the hot water system.

On some mixer taps, non-return valves are installed internally to prevent backflow occurring. If this is the case, the above method will not work. However, an alternative method can be used. If a washing machine is installed and connected by hot and cold separate pipes, it is possible to turn off the supply valves to the hoses, disconnect them from the machine, join them together and turn on the hot, and then cold supply valves. Provided that the cold supply is at mains pressure, the cold water will force itself through the hot water system, hopefully taking the airlock with it. The supply pipes can then be reattached to the washing machine.

If these methods fail to remove the airlock, a final method is to turn off a suitable hot tap at its isolation point. This is usually a small valve located on the pipework supplying it. It is then necessary to dismantle the tap to a point where it is possible to attach a length of hosepipe. The other end must be attached securely to a cold tap supplying mains pressure. With the hot tap isolation valve open, turn on the cold supply and allow the cold water to enter the hot water system and flush out the airlock into the main storage tank. Once this is accomplished, turn off the main water tap. Close the hot tap isolation valve and reassemble the tap.

It is a good idea to have an observer stationed at the water tank in the loft with any of these methods to confirm successful operation and to warn of any danger of the tank overflowing during the process.

Repeated airlocks can sometimes be caused by air being pulled back into the system through the water expansion pipe. It is worth getting someone to go into the loft and cover the expansion vent pipe exit with their hand. At the same time have someone turn on the lowest hot tap on the circuit. This can force trapped air out of the system.

If these methods fail, it may be necessary to drain down the entire domestic hot water system.

First, ensure that the boiler and all pumps etc are turned off. Turn off the water feed to the storage tank. Then open all the hot taps to drain down the system. If any sludge is visible in the bottom of the tank, avoid allowing this material to be drawn down into the pipe-work. Sludge should be removed with a suitable scoop and bucket and the tank disconnected and cleaned correctly.

Once the system has drained, go round and close each hot tap until they are about three-quarters closed. Now turn the water supply to the storage tank back on. The tank will start to fill and eventually all the taps should have a gentle flow of water. Adjust each tap slightly so that the flow rate through each is similar. Starting with the lowest in the system, work upwards with each hot tap, turning them on further about half a turn. Return to the first tap and repeat the process again. Keep doing this until all the hot taps are fully turned on and all the air has been removed. The next step is to slowly turn them off until each tap has just a trickle. Let them run for a minute or so and then turn them all off. Do not forget to restart the boiler and any associated pumps when the task is completed. If the water pressure is particularly low, it may be necessary to fill the storage tank prior to operating the taps.

If this does not solve the problem, it is time to call in a professional to ensure that the problem does not lie elsewhere within the system.




Plumbing-In a Washing Machine or Dishwasher

With today’s easily obtainable plumbing supplies and fittings, plumbing a new washing machine or dishwasher is a relatively straightforward operation. Simple installations are well within the capabilities of any competent DIY enthusiast. Installations that are more complex may need the assistance of a general handyman or plumber to ensure that pipe fittings are correctly incorporated to allow the appliance to function reliably.

Perhaps the simplest installation is the replacement of an existing appliance with a new one. So long as the electricity plug has been removed from its socket, the water in-line supply valve turned off, the hose(s) unscrewed and the waste pipe disconnected; the old appliance can be eased from its existing position and disposed of.

In the case of a new washing machine, first, remove all packaging and either keep it in case it may be required again, or dispose of it. The main thing is to get it out of the way. Then, and with reference to the manufacturer’s installation instructions, the drum transit restraining bolts must be removed completely from the machine. These bolts prevent the drum from moving on its axle during transport. Failure to remove the bolts before operating the machine will seriously damage it. Keep these bolts safe in case it becomes necessary to transport the machine in the future.

To prevent unbalanced drum operation, the machine must be level. This can be achieved using a spirit level whilst adjusting the machine feet. The machine must also be stable and not able to rock when operating. The feet should also be adjusted to ensure that the machine will fit comfortably below any work surfaces.

Modern washing machines now have a single water connection hose. This has a fitting coloured blue and should be screwed onto the cold water supply fitting. This fitting should only be tightened by hand. The drainage and electrical fittings should all fit into the old connections with no need for modification. The new washing machine can then be slid into the existing space, taking care not to kink any of the pipes whilst doing so. The water supply can then be turned back on at the inline valve. Prior to switching on the electrical supply, it is a good idea to ensure that the operating switch on the machine is turned off otherwise the machine door will automatically lock when the power is supplied.

The manufacturer’s instructions will probably recommend running the machine empty on a hot wash prior to attempting to wash any fabrics. During the first operation, it is a wise precaution to monitor the machine and connections for any problems that might arise.

Installing a replacement dishwasher follows the same procedure; however, there are no transit bolts to remove. The machine must be level to ensure effective dish washing operation. Fittings are generally identical the previous installation.

To provide installation points for a new washing machine or dishwasher, slightly more complex plumbing procedures are required; however, it is possible to obtain all the necessary parts in a kit from major DIY outlets.

The first thing to consider is where to position the appliance. Not all appliances have to be located in the kitchen. Some homeowners prefer to locate appliances, particularly washing machines, in garages or conservatories. However, consideration must be given to frost protection.

Dishwashers tend to be located in the kitchen due to the frequency of operation and for convenience.

What both appliances require are a power source and water and waste connections. For that reason, both appliances tend to be located in the kitchen close to the sink where access to a cold water supply and drainage is readily available. In all probability, an electric socket will also be on hand to plug the appliance into.

To make a water connection to a cold pipe, first, isolate the pipe area or turn off the rising main. Drain the system as much as possible and then cut out a section of the supply pipe to accommodate a T fitting. All fittings should be either soldered or compression joints, depending on preference. An adequate length of pipe should be fitted into the T with an isolation valve to cut off the water supply in the event of a hose failure. A suitable connector should then be fixed to the end of the pipe to accommodate the machine hose. Incorporating a check valve should also be considered.

It is possible to obtain self-boring fittings that simply screw into existing pipework. These should be securely attached to a wall and in the off position prior to operating the self-tapping valve. It is also advisable to check with the water supplier that these fittings are permitted.

To fit a waste drainage connection firstly check the appliance manufacturer’s recommendations to ensure that a suitable outlet will be provided. The most common outlet consists of a vertical pipe with a minimum 40 mm diameter. This vertical pipe must have its top opening high enough to prevent any back-flow of water into the machine. This can be plumbed into the sink waste pipe with a suitable connection. The top of the pipe accommodates the machine waste pipe that simply hooks onto it. It is possible for two machine drainage pipes to be hooked onto this down pipe but it might not be advisable to have both machines draining at the same time.

Alternatively, a dedicated drainage fitting can be installed directly into the sink drainage system just above the trap. This fitting usually has two branches to accommodate two appliance drain hoses. Prior to fitting the drain hoses, blocking caps, either fitted internally or externally on each branch must be removed. In some instances, they may need to be sawn off.

To fit either appliance in a garage or alternative position, it will be necessary to provide independent water and drainage supply pipes. Although this can be straightforward if services are within easy access, providing these points may require professional intervention, particularly where new electrical installations will be required.

In general, installing a washing machine or dishwasher can be carried out without the need to employ a professional plumbing engineer.

Water Damage Due to Plumbing Issues

Water damage as a result of freak weather conditions can be very difficult to predict and prevent. Heavy rain and the resulting flooding can catch out even the best prepared, causing considerable damage and disruption to homes and businesses alike. The resources required to prevent flooding caused by natural events are mostly beyond the reach of individual homeowners and businesses.

Domestic plumbing failures can be equally catastrophic, causing misery and financial problems for the households in which they occur. Water can be particularly destructive. Water damaged goods and appliances can rarely be saved and must be discarded and replaced. Personal belongings with sentimental and irreplaceable significance can be lost forever.

One of the biggest hurdles to overcome after severe water damage is trying to dry out the water soaked building fabric. Air is essential in the drying out process. Where the air is absent or drying takes too long, microbial action produces unpleasant odours, which are very difficult to get rid of. Waterlogged carpets and water seepage under lino or wood laminate floorings make them particularly susceptible to such deterioration. Walls and plaster will also crumble and boarding will warp and distort. Severe water damage requires professional attention.

Apart from natural causes, water damage can be caused by burst pipes and leaks from appliances. These leaks usually occur as a result of poor workmanship, accidental damage or just normal, but un-noticed, wear and tear.

When a leak occurs, the severity of the damage is often compounded by a lack of awareness by householders of the location of the mains stopcock and how to use it. Around fifteen litres of water per minute will gush from a severed mains pipe. Any delay in closing off the water supply can be disastrous.

Washing machine hoses are high on the list of failures resulting in insurance claims for water damage. Although the hoses are designed to last around ten years, they should be frequently inspected for signs of deterioration. Any visible cracks or hardening of the rubber should cause concern and the hoses should be replaced. Some washing machine manufacturers advise replacing hoses every two years. Many homeowners turn off the isolation valves supplying water to the hose connections between each use of the washing machine as an added precaution. However, this may not always be practical and is dependent on ease of access.

Dishwasher hoses and draining pipes require similar inspection, as do the door seals around both appliances.

Old pipes, particularly galvanised ones, corrode over time. Galvanised pipes were used widely up until the 1970′s but are rarely used in domestic property now. They have an expected working lifespan of about thirty years, so if your property still has them it might be a good idea to replace them before problems occur.

Accidental damage frequently happens to pipe work, particularly when it is concealed within walls and beneath floorboards. It is very easy to inadvertently puncture a pipe when hammering a nail into a wall or wooden floor. Occasionally the punctured pipe can go unnoticed for some time, slowly leaking water into its surroundings and causing considerable unseen damage.

Water damage caused by poor plumbing practices and incompetent workmanship is often associated with DIY enthusiasts and their over ambitious projects. When attempting any plumbing work it is essential to familiarise yourself with the procedures and to ensure that all the necessary parts and tools are available. Failure to shut off the water supply prior to starting work is a big cause of water damage. Never cut corners or attempt to modify pipes and fittings beyond their original purpose. If in doubt, get a professional plumber in to do the work.

However, what might appear to be a professional plumber may not turn out to be one. Although it is a good idea to consider a plumber recommended by relatives and friends through word of mouth, never take on a plumbing engineer at face value. Always thoroughly check the credentials of a plumber. Ideally, they should belong to a recognised trade body, such as The Association of Plumbers and Heating Contractors. Being a member of such a body can give added protection should the plumber’s work be called into question. Do background checks on the plumber to establish the authenticity of the business and the length of time the business has been trading.

Remember to ensure that the plumber has adequate Public Liability Insurance. Insist on seeing proof of it prior to engaging their services. Remember that in the absence of suitable insurance, you are vicariously liable for third party damage if things go wrong. Having to claim for damage on your own contents insurance can cause future premiums to rise considerably.

Getting a written contract reflecting the work requirements and timescale for completion is essential. The contract should also clearly state all terms and conditions. Do ensure that the terms and conditions do not contain any unfavourable clauses. It may seem a little over precautionary, but if things do go wrong and subsequent water damage occurs to your property, a written contract will be more secure than a verbal one when seeking compensation. In dealing with a plumber, or any tradesperson, what might have been said cannot be verified. When it is written in black and white and signed by both parties, unless the wording is ambiguous, the contract is binding.

A good plumber will always produce workmanship to the satisfaction of a client. If things go wrong, first take the matter up with the plumbing engineers and give them a chance to rectify the situation. Where damage has occurred, their insurance will cover the cost of putting right the damage.

Always take photographs or videos of work in progress, damage or any evident faulty or questionable plumbing practices. These will be of great importance should you ever need to pursue a rogue tradesman through the small claims court.

Remember that if a plumbing and heating contractor is engaged to carry out gas work on a gas appliance, they must be registered with Gas Safe and competent to undertake the particular work. Always check that the ID card and photo match the engineer.

Water damage caused by plumbing issues may not be entirely preventable, but can be minimised by taking adequate precautions. There are devices that will produce an audible alarm if leaking water is detected. Some of these are simply strips of water sensitive electronics, which are often self-contained and simple to install. Other more sophisticated devices can be installed inline on the water pipe and will detect abnormal or extended water flow patterns. They then activate to turn off the water, limiting damage.

No householder likes to have to deal with water damage caused by plumbing issues. With a little forethought, the chances of such issues occurring are substantially reduced. Knowing how to deal with them if they should occur will help to make the procedure a little less disheartening.